Returns Policy

Under the Distance Selling regulations the Buyer can return the goods, at your own expense,  within seven working days after the day of delivery for a refund of the original amount paid. The cost of returning and appropriately insuring the goods until satisfactory receipt by the Seller will be borne by the Buyer.

Returned goods must be complete and in their original condition, not worn or altered and must be in their original packaging, no tags removed, and with all original accessories and documents.

You must take reasonable care of the goods. You are responsible for returning the goods, and are advised to insure them and obtain proof of posting.

If You wish to exercise Your statutory right as a consumer to cancel Your contract with Me, You must first notify Me in writing within the statutory period. I will then contact You with a Product Returns Number. You will then be required to return the goods to the Seller without delay before a refund can be processed. The Seller’s postal address is 2 Spencer Close, Walderslade, Chatham, Kent, ME5 7RE.

A full refund, including the return postage costs, is payable if there was a mistake in the listing, the goods were damaged in transit or are found to be faulty. You must contact Me in writing to obtain a Product Returns Number before returning the goods. For a refund to be processed I must receive the goods within two weeks from the day of delivery.

The Product Returns Number provided must be quoted on all returned goods so that the goods can be properly identified. The Seller cannot be held responsible for goods returned without proper identification.

Any refund due will be made to the Buyer’s PayPal account.

Pure PC Services, Home and Business PC repair specialists across Kent covering Medway, Maidstone, West Malling, Sittingbourne
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